Client Experience Business Analyst

Role Overview

Start by showing recruiters you understand the team's mission and environment.

Pantheon has been at the forefront of private markets investing for more than 40 years, earning a reputation for providing innovative solutions covering the full lifecycle of investments, from primary fund commitments to co-investments and secondary purchases, across private equity, real assets and private credit.
We have partnered with more than 650 clients, including institutional investors of all sizes as well as a growing number of private wealth advisers and investors, with approximately $65bn in discretionary assets under management (as of December 31, 2023).
Leveraging our specialized experience and global team of professionals across Europe, the Americas and Asia, we invest with purpose and lead with expertise to build secure financial futures.
For further details please visit www.pantheon.comCompany Profile 
Pantheon is an international investor in private equity, infrastructure and real assets that invests on behalf of over 700 institutional investors, including public and private pension providers, insurance companies, endowments and foundations. Pantheon has been delivering private market solutions across a broad range of geographies and strategies for more than 40 years and has over $70 billion in assets under management. Pantheon’s investment strategies include primary fund programs, secondaries, co-investments, infrastructure, real assets and customised programs. Pantheon also manages and advises Pantheon International Plc. (“PIP”), an investment company listed on the London Stock Exchange. Pantheon employs over 500 staff, including a global investment team of over 125 investment professionals. Pantheon is headquartered in London with offices in San Francisco, Hong Kong, Bogotá, Seoul, New York, Tokyo, Dublin and Berlin. 
Pantheon is owned by Affiliated Managers Group Inc (“AMG”), alongside senior members of the Pantheon team.  AMG is a NYSE-listed asset management company with equity investments in leading boutique investment management firms.  The ownership structure, with Pantheon management owning a meaningful share of the equity in the business, provides a framework for long-term succession and enables Pantheon management to continue to direct the firm’s day-to-day operations. 
Purpose of Role 
An opportunity has arisen for an experienced Business Analyst to join Pantheon’s Change team on a permanent basis, working on strategic client experience programs.  The Business Analyst will engage with stakeholders at all levels of the organisation and support project delivery across multiple areas including strategy, business change, systems development and implementation.  They successful candidate will be expert in the practice of eliciting, validating and tracking business and system requirements from initiation through to successful delivery.  They will have broad experience working on a variety of technology and change projects in the financial services sector and ideally have experience within private markets front office / investor relations operating models.  The candidate will have strong stakeholder management skills and ability to work independently with technical and non-technical stakeholders at all levels of seniority. 
 
Key Responsibilities  
The Business Analyst is expected to assume the following responsibilities plus any other reasonable duties as required: 

Develop a clear understanding of new projects, including eliciting objectives, scope and success criteria 

Gather and document business and system requirements, collaborating with technology and business team partners to drive consensus 

Define and document end-to-end business process maps, data flow models, use cases and entity relationship diagrams and other relevant project artefacts